Privacy Policy

At Sylvain Katie, safeguarding the privacy and security of our customers’ personal information is paramount. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal data.

  1. Information Collection:

When you visit our website or make a purchase, we may gather the following types of information:

  • Personal Information: This includes your name, email address, mailing address, phone number, and payment details.
  • Non-personal Information: Such as your IP address, browser type, operating system, and browsing behavior on our site.
  1. How We Use Your Information:

We utilize your personal information for the following purposes:

  • Processing and fulfilling your orders, including sending order status and shipment confirmation emails.
  • Communicating with you regarding your account, our products, services, and promotions.
  • Personalizing your shopping experience by presenting content tailored to your interests.
  • Enhancing our website, products, services, and marketing strategies.
  • Meeting legal requirements, enforcing our Terms and Conditions, and safeguarding the rights and property of our company and customers.

Non-personal information aids us in analyzing website traffic and usage patterns to refine our website and cater our content to better serve you.

  1. Information Security:

We prioritize the security of your personal data and employ various security measures to uphold its integrity. All transactions on our website are shielded by Secure Socket Layer (SSL) encryption technology to ensure the secure transmission and encryption of your payment details.

Moreover, we store your personal information on secure servers and limit access to authorized personnel only. We do not engage in selling, trading, or renting your personal information to third parties.

  1. Third-Party Services:

We may enlist the assistance of third-party service providers to facilitate our business operations and website management, such as processing payments or sending emails on our behalf. These providers are granted access to your personal information solely for the purpose of fulfilling their designated tasks and are contractually obligated to uphold the privacy and security of your data.

  1. Changes to Our Privacy Policy:

We retain the right to update or modify this Privacy Policy as needed. Any alterations will be promptly posted on this page, and your continued use of our website signifies your acceptance of the updated Privacy Policy terms.

  1. Contact Us:

Should you have any inquiries or concerns regarding our Privacy Policy or the handling of your personal information, please feel free to reach out to us.

By providing a comprehensive Privacy Policy, we endeavor to ensure a transparent and secure shopping experience for all our customers.

  1. Children’s Privacy:

We are dedicated to safeguarding the privacy of children utilizing our website. In compliance with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws, we do not knowingly collect personal information from children under the age of 13. If we become aware of such information collected without parental consent, we will promptly take measures to delete it.

Parents or guardians who believe their child has provided us with personal information without consent are encouraged to contact us for resolution. It’s essential for parents to monitor their children’s online activities and educate them on safe internet practices, including discussing this Privacy Policy to underscore the significance of safeguarding personal information online.

By incorporating a dedicated section on children’s privacy, we demonstrate our commitment to protecting the personal information of young users and adhering to applicable laws and regulations.